Our Commitment to Excellence
Who We Are
The Utility Network is a national team of independent business advisors who empower companies to take control of their energy spend. We operate with integrity, transparency, and a shared commitment to performance.
How We Work
We are 100% remote. That means we trust you to manage your time, tools, and territory like a pro. This policy outlines the expectations that keep us aligned, connected, and successful—no micromanaging, just mutual accountability.
Core Expectations
1. Professionalism Comes Standard
You represent The Utility Network every time you engage a customer, partner, or prospect. Communicate clearly, follow through on commitments, and operate with respect, transparency, and accuracy.
2. Responsiveness Matters
Timely follow-up is the lifeblood of our business. Whether it’s a lead, a team update, or a customer request, respond within one business day—even if it’s just to say “I’m on it.”
3. Results Drive Everything
We focus on what gets results: outreach, meaningful conversations, signed contracts, and long-term customer value. Set monthly goals. Use tools that track your pipeline. If something isn’t working, raise your hand—we’ll help.
4. Use Approved Tools and Processes
All advisors must use The Utility Network’s CRM, pricing request forms, and communications templates. These systems are built to help you close faster, track better, and stay compliant.
5. Stay in the Know
Attend scheduled team calls and check-ins. Review training updates and participate in ongoing development opportunities. We’re always evolving—and the best reps stay sharp.
6. Communication Style
Use GroupMe, email, and shared workspaces for team communication. Be concise, respectful, and solution-focused. We’re a team of self-starters, but we win together.
Work Hours & Flexibility
We don’t clock hours—we track impact. Work when and where you’re most effective. That said: prioritize outreach during standard business hours in your market, be available for scheduled calls and customer meetings, and maintain a quiet, professional environment for virtual meetings.
Code of Conduct
Treat every customer with respect and honesty. No misleading claims, price manipulation, or pressure tactics—ever. Maintain confidentiality of all customer and company data. Report issues or concerns through the appropriate internal channel.
Final Word
We’re building something different here—real partnerships, real transparency, real outcomes. That requires ownership, hustle, and heart. If you’re aligned with that, you’re in the right place.
