Effective Date: 11th August 2025
Last Updated: 11th August 2025
The Utility Network (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, services, and communications in connection with our energy brokering services in the United States.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
When you engage with us, you may provide:
- Full name
- Email address
- Phone number
- Business or residential address
- Utility account numbers and details
- Billing statements or energy usage data
- Payment information (when applicable)
B. Non-Personal Information
We may automatically collect:
- Browser type and version
- IP address and location data (approximate)
- Device type and operating system
- Pages viewed, time spent, and referring websites
- Cookies and tracking technology identifiers
2. How We Use Your Information
We use your information to:
- Provide and manage energy brokering services
- Compare and recommend energy plans and suppliers
- Communicate with you about your account or inquiries
- Process payments (when applicable)
- Send service updates, offers, and marketing communications (where permitted by law)
- Improve our website, products, and services
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal information. We may share your information with:
- Energy suppliers and partners to facilitate rate comparisons and switching services
- Service providers and contractors who help operate our website and deliver services
- Legal and regulatory authorities when required to comply with laws or respond to lawful requests
- Business transfers, in the event of a merger, acquisition, or sale of assets
4. Cookies and Tracking Technologies
We use cookies and similar tracking tools to:
- Enhance website functionality
- Analyze usage trends
- Customize your experience
- You can control or disable cookies in your browser settings, but some features may not function properly.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with applicable laws and regulations
- Resolve disputes and enforce agreements
7. Your Rights (U.S. Consumers)
Depending on your state of residence, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of the sale or sharing of personal information (we do not sell data)
- Receive a copy of your data in a portable format
- Opt out of targeted advertising or marketing emails at any time by clicking the “unsubscribe” link
- For California residents, we comply with the California Consumer Privacy Act (CCPA) and any applicable amendments.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect information from children. If we become aware that we have inadvertently collected such data, we will delete it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
The Utility Network
4636 East University Drive, Suite 275, Office A
Phoenix, AZ 85034
Email: info@theutilitynetwork.com
Phone: 877-PWR-TEAM (797-8326)